1. Information we collect
Depending on how you use EventPass, we may process categories such as:
- Account data: email address, authentication identifiers, profile details you provide, and sign-in method (for example, email/password or Google OAuth).
- Event and ticketing data: event titles, descriptions, schedules, venues, ticket selections, registration details, order status, and related metadata needed to run events and validate tickets.
- Payment-related data: when you pay for tickets, our payment processors (such as Stripe or Paystack) handle card and banking details. We typically receive limited payment metadata (for example transaction status), not full card numbers.
- Technical and usage data: IP address, device/browser type, timestamps, cookies or similar technologies, and diagnostic logs needed for security and reliability.
2. How we use information
We use information to:
- Provide, operate, and improve the service;
- Create and manage accounts, authenticate users, and prevent fraud or abuse;
- Process registrations, orders, tickets, and organizer tools;
- Send service-related messages (for example, confirmations or support replies);
- Comply with law and enforce our terms.
4. Retention
We keep information only as long as needed for the purposes above, including legal, accounting, and security requirements. Retention periods can vary by data type and whether you or an event organizer still need the record.
5. Security
We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
6. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to certain uses. To make a request, contact us using the details below. We may need to verify your identity before responding.
7. Children
EventPass is not directed to children under the age where parental consent is required for data collection in your region. If you believe we have collected such information in error, please contact us.
8. International transfers
Our service providers may process data in countries other than your own. Where required, we rely on appropriate safeguards permitted by applicable law.
9. Changes to this policy
We may update this policy from time to time. We will post the updated version on this page and adjust the "last updated" date. Material changes may be communicated through the service or by email where appropriate.
10. Contact
Questions about this privacy policy: support@theeventpass.com
Related: Terms of service